Returning Orders

Returns of merchandise purchased from this website may be made within 30 days of receipt for a full refund of cost of the merchandise. The total of your return will be credited to the charge card that you used at the time of your purchase (minus shipping and handling). You must first contact Avido, LLC for a RMA number by emailing or calling 1-844-MY-AVIDO. Please have your order number ready.

Note: The buyer will responsible for return shipping cost unless otherwise authorized by Avido. We recommend using an insured and prepaid method for your return, such as UPS ground, FedEx ground, or insured USPS for proof of delivery.

To avoid any additional fees, please include all original packing materials, manuals and accessories with the product. All merchandise must be returned in its original packaging and in saleable condition. Any item found missing accessories, tampered with, or undergone physical damage by the customer, will charged appropriate fees and taxes for replacement/ repair.

No CODs will be accepted.

Typical turnaround time for returns or replacements is about one to two weeks, but may be a bit longer during high volume periods.

Returning Store Purchases

If you purchased a Avido product from a retail store, please return it to the store at which you made the purchase.

Warranty Returns

If you are unable to exchange a product at the original place of purchase and if the product is still under warranty, contact customer service by email at or call us at 1-844-MY-AVIDO. Please make sure to have the model number of the product available and your original receipt.